Nintendo Switch Not Facing Any “Widespread Technical Problems,” Company Says

The Nintendo Switch was released one week ago today. It got off to a hot start, becoming the fastest-selling Nintendo console ever at launch. Its release hasn’t been completely smooth, however, as there have been reports about Joy-Cons desynching and other issues. With any hardware launch, there are bound to be problems for some people, considering the sheer volume of units that get produced.

Now, Nintendo has released a statement regarding Switch support issues. In a statement to Time magazine (via NeoGAF), the company said the Switch is not facing any widespread problems. Issues that are being reported are being routed to Nintendo’s Support staff to sort them out.

“At Nintendo, we take great pride in creating quality products and we want our consumers to have a positive experience,” Nintendo’s statement said. “It is common with any new innovative consumer technology for consumers to have questions, and Nintendo Switch is no exception. There are no widespread technical problems, and all issues are being handled promptly, including the reports regarding the left Joy-Con Bluetooth connection.

“To best support our customers, we continuously update the online consumer support site and provide real-time answers to the questions we are receiving. We want our consumers to get up and running quickly to have fun with Nintendo Switch, and if anything falls short of this goal we encourage them to contact Nintendo’s Consumer Service team.”

People who have specific hardware and software questions can reach out to Nintendo through its support site.

There have been reports of the Switch dock scratching the tablet’s screen. This is not an issue many are facing, Nintendo of America president Reggie Fils-Aime told Time.

“As soon as I heard of this report, I asked my teams, ‘Have we seen this in our own experience?’ And the candid answer has been no,” he said.

Go to Time to hear what Fils-Aime had to say on other Nintendo Switch support issues.

In other Nintendo Switch news, The Binding of Isaac now has a release date for the console.

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